Refund policy
Refund Policy
1. General
This policy applies to purchases made through epoxybord.com and is governed by Swedish consumer legislation.
For questions or complaints, please always contact us before initiating any return.
Owner: Erik Bergström
Email: hello@epoxybord.com
Phone: 070-794 66 82
2. Complaints – 3-Year Right to Complain
Under the Swedish Consumer Sales Act, you have the right to make a complaint regarding original defects for up to three years from the date the goods were received.
A complaint must be made within a reasonable period after the defect was discovered. A complaint made within two months of discovering the defect is always considered to have been made within a reasonable period.
For a complaint to be accepted, the defect must be considered an original defect, meaning that it existed at the time of delivery.
We recommend that the customer carefully inspects the product upon delivery. In the event of visible transport damage, it is important to take clear photos and preferably a video immediately when unpacking the product. This makes it easier to handle any complaint.
The right to complain does not cover damage caused by incorrect assembly, improper use, careless handling, external impact or normal wear and tear.
If a complaint is approved, Epoxybord may offer repair, a replacement product, a price reduction or a refund in accordance with applicable legislation.
In the event of a dispute, we follow the recommendations of the Swedish National Board for Consumer Disputes (ARN).
3. Transport Damage
The product should be inspected immediately upon delivery.
Any transport damage must be documented immediately with photographs and reported to us within 48 hours. Late reporting may affect the possibility of compensation.
All our shipments are insured.
4. Right of Withdrawal – Standard Products
For table legs and other stocked products, a 14-day right of withdrawal applies in accordance with the Swedish Distance Contracts Act.
The product must be unused, in essentially unchanged condition and returned in its original packaging.
The customer is responsible for the return shipping cost.
Refunds are made within 14 days after the return has been approved, using the same payment method that was used for the purchase. We may deduct an amount corresponding to any reduction in value.
5. Custom-Made Epoxy Tables
All epoxy tables are individually manufactured to order according to the customer's choice of size, design and specifications.
These products are considered custom-made goods and are therefore normally not subject to the right of withdrawal under the Swedish Distance Contracts Act.
The order becomes binding once production has commenced.
6. Natural Variations
Our tables are made from solid wood and natural materials. Variations in colour, wood structure, grain, epoxy flow and natural cracks are normal characteristics and do not constitute defects in the product.
Product images are provided as examples and are for illustrative purposes.
7. Delivery of Epoxy Tables
Epoxy tables are manufactured to order.
Normal delivery time is approximately 35–45 business days. Delivery times are estimates and may be affected by production, transportation, customs handling or other circumstances beyond Epoxybord's control.
Delivery is made under DDP terms, meaning that customs duties, import charges and applicable taxes are included in the agreed DDP shipping cost.
The customer should not have to pay additional customs or import charges upon delivery when DDP applies.
Delivery is normally made to the property boundary or the customer's door. Indoor delivery is not included in the standard delivery service.
8. Insurance and Transport Liability
All shipments are insured.
In the event of transport damage, the matter will be handled through the applicable transport insurance.
Depending on the extent of the damage, Epoxybord may offer repair, replacement or re-manufacturing, a price reduction or a refund.
9. Invalid Returns
Returns sent without prior approval, products that have been used or assembled, or returns that do not meet the applicable return conditions may be rejected.
Any additional shipping or handling costs resulting from an invalid return may be charged to the customer.
10. Dispute Resolution
In the event of a dispute, Epoxybord follows the recommendations of the Swedish National Board for Consumer Disputes (ARN).
For information about consumer rights and dispute resolution within the EU, please refer to the official EU consumer information services.